Total Quality Management
Solid corporate values. Real commitment.
We’re committed to accommodating client requests while minimizing the risks inherent in fast‑track projects.
It’s part of our corporate mission statement: to provide our clients with unique, customized solutions that meet their specific needs and expectations and improve their overall performance.
To truly “find solutions and deliver,” our management team leverages solid corporate values.
Total quality management consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.
We follow Deming’s model for Total Quality Management in our Quality and Safety Management department.
Deming’s 14 Points of TQM:
Create constancy of purpose for improving products and services.
Adopt the new philosophy.
Cease dependence on inspection to achieve quality.
End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
Improve constantly and forever every process for planning, production and service.
Institute training on the job.
Adopt and institute leadership.
Drive out fear.
Break down barriers between staff areas.
Eliminate slogans, exhortations and targets for the workforce.
Eliminate numerical quotas for the workforce and numerical goals for management.
Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
Institute a vigorous program of education and self-improvement for everyone.
Put everybody in the company to work accomplishing the transformation.